Tech Forward Solutions – IT System Administrator

2025/02/01 – 2025/10/31 | Contract | Burnaby, BC, Canada

• Led on-boarding of 150 Windows 11/Mac users (onsite, remote, mobile) into Synchro/NinjaOne remote support system via Global VPN (Palo Alto Networks), achieving seamless integration.

• Designed and implemented cloud-based 2FA authentication using DUO app for hundreds of users, transitioning onsite RDS policies to cloud equivalents, ensuring secure access.

• Provided L2–L3 creative customer support for secure remote access systems.

• Utilized Artificial Intelligence (AI) to research L2–L3 creative customer support from ticket system.